Return Policy

At HeatMateTray, we want you to be satisfied with your purchase. If you are not completely happy with your order, please review the policy below for returns, refunds, and exchanges.

1. RETURNS

• You may request a return within 30 days of receiving your order.
• Items must be unused, in their original packaging, and in the same condition as received.
• To initiate a return, please contact us at support@heatmatetray.store with your order number and reason for return.

2. ELIGIBILITY

Returns are accepted if:

• You received a defective or damaged item.
• You received the wrong item.
• You are unsatisfied with the product and it is still in sellable condition.

We do not accept returns for items damaged due to misuse, wear and tear, or failure to follow instructions.

3. NON-RETURNABLE ITEMS

• Gift cards
• Final sale items
• Items returned after 30 days

4. REFUNDS

• Approved refunds will be issued to the original payment method.
• Once we receive and inspect your return, we will notify you via email about the approval or rejection of your refund.
• Processing time is generally 5–10 business days, depending on your bank or credit card provider.

5. EXCHANGES

We replace items only if they are defective, damaged, or incorrect. If you need an exchange, email us at support@heatmatetray.store.

6. SHIPPING COSTS FOR RETURNS

• Customers are responsible for return shipping costs unless the item was defective, damaged, or incorrect.
• We recommend using a trackable shipping service to ensure proper delivery.