Terms and Conditions
TERMS OF USE AND CONDITIONS OF SALE
IMPORTANT – PLEASE CAREFULLY READ AND UNDERSTAND THESE TERMS OF SALE (“TERMS” OR “AGREEMENT”) BEFORE ACCESSING, USING, OR PLACING AN ORDER THROUGH OUR WEBSITE. THESE TERMS CONTAIN DISCLAIMERS OF WARRANTIES AND LIMITATIONS OF LIABILITIES (SEE SECTIONS 13 AND 14).
Your use of www.heatmatetray.store (the “Website”), which is owned and operated by HeatMateTray (“HeatMateTray,” “we,” “our,” “us”), is governed by the policies, terms, and conditions set forth below. By accessing, using, or placing an order over the Website, you agree to the terms set forth herein. If you do not agree, you are not authorized to use the Website.
This Agreement contains arbitration and class action waiver provisions that waive your right to a court hearing, jury trial, and class action participation. Arbitration is mandatory unless you opt out. See Section 15 for details.
We may update these Terms from time to time by posting changes on this page. Your continued use of the Website constitutes acceptance of those changes.
1. WEBSITE USE
By using the Website, you confirm you are at least the age of majority in your state or province of residence and have the capacity to enter into this Agreement.
2. PRIVACY & SECURITY DISCLOSURE
Our Privacy Policy is incorporated by reference into these Terms. Please review it for details on how we collect and use information.
3. GENERAL CONDITIONS AND WEBSITE USER CONDUCT
You agree not to use the Website for unlawful purposes, including hacking, transmitting harmful code, violating intellectual property rights, or providing false information. We may terminate your access at any time if you violate these Terms.
4. PRODUCTS SOLD FOR PERSONAL USE ONLY
Products sold on HeatMate Tray are intended for personal, non-commercial use only. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease.
5. ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
While we strive for accuracy, the Website may contain errors or omissions related to product descriptions, pricing, or availability. We reserve the right to correct such errors without prior notice.
6. MODIFICATIONS TO THE WEBSITE AND PRICES
We may change product offerings or pricing at any time. Products may be discontinued or modified without notice.
7. PAYMENT
By submitting payment, you confirm you are authorized to use the payment method and that sufficient funds are available. We are not responsible for additional bank or credit card fees.
8. ORDER PLACEMENT AND ACCEPTANCE
Submitting an order does not guarantee acceptance. We reserve the right to cancel or refuse orders for any reason, including suspected fraud or reseller activity.
9. SHIPPING
We ship to addresses in the U.S. and internationally (where available). Accurate shipping information is required. Shipping times are estimates only and not guaranteed.
10. DELIVERY CONFIRMATION
Carrier-provided delivery confirmation constitutes proof of delivery, even without a signature.
11. RETURNS AND REFUNDS
Please refer to our Refund Policy. Products may be returned if defective, damaged, or incorrect. All sales are final after 30 days from delivery.
12. SOCIAL MEDIA
Interactions on our social media accounts are subject to the platform’s policies. We are not responsible for user-generated content posted on such platforms.
13. DISCLAIMER OF WARRANTIES
Products and services are provided “AS IS” without warranties of any kind, except as required by law.
14. DISCLAIMER OF LIABILITIES
To the fullest extent permitted by law, HeatMate Tray shall not be liable for indirect, incidental, or consequential damages. Our total liability shall not exceed $500.00 USD.
15. DISPUTE RESOLUTION BY ARBITRATION AND CLASS ACTION WAIVER
Any disputes shall be resolved through binding arbitration under the rules of the American Arbitration Association. You waive your right to a jury trial and class action. You may opt out within 30 days of purchase by contacting us.
16. INDEMNIFICATION
You agree to indemnify and hold harmless HeatMate Tray and its affiliates from claims arising from your use of the Website or violation of these Terms.
17. THIRD-PARTY WEBSITES AND LINKS
We are not responsible for content or purchases made through third-party websites linked from our Website.
18. TESTIMONIALS, REVIEWS, AND OTHER SUBMISSIONS
Any content you submit (e.g., reviews, comments) may be used by HeatMate Tray for promotional purposes without compensation.
19. INTELLECTUAL PROPERTY RIGHTS
All content on the Website (text, images, logos, graphics) is owned by or licensed to HeatMate Tray. You may not reproduce or distribute without written consent.
20. ELECTRONIC COMMUNICATIONS
By using the Website, you consent to receiving electronic communications from us.
21. ASSIGNMENT
We may assign our rights under these Terms. You may not assign yours without prior consent.
22. NO WAIVER
Failure to enforce any provision does not waive our right to enforce it later.
23. SEVERABILITY
If any provision is found unenforceable, the remainder of the Terms shall remain in effect.
24. TERMINATION
We may terminate these Terms at any time. Certain obligations (such as payment and indemnification) shall survive termination.
25. ENTIRE AGREEMENT
These Terms, along with our Privacy and Refund policies, constitute the full agreement between you and HeatMate Tray.
26. QUESTIONS OR ADDITIONAL INFORMATION
If you have questions, please contact us: